FAQ

Frequently Asked Questions

We have tried to build a website and processes that mean that answers to your questions “should” be covered at some point. However in case you can’t find the answer to your question elsewhre on our website we have collated together questions we have received in the past together with our answer. If you can’t find the answer to your question on this page then please give us a call on (01296) 707565 or contact us by message.

Registration and getting started

Q: How do you set up a project?
A : You will need to register online at www.school-fundraising.co.uk.  Once you have created your account you will be able to request all the materials you need to launch your project in school.  Alternatively you can call our office and we can set up your account for you.

Q : Can groups other than schools participate?
A : Yes. Card projects can also be popular with playgroups, scout, beaver and girl guide groups.

Q : Is there a minimum number of pupils that can participate in any one school?
A : No, we do not currently impose a minimum number of pupils or cards ordered.

Products and Prices

Q : How much do you charge for your packs of 12 cards?
A : The price depends on when you place your order as we offer a Early Bird offer for orders received before November. You can pay only £3 per pack of cards if you order early. You can also pay for optional extras such as had scanning, gloss finish, or a custom greeting.  Full details of our prices and products can be found here.

Q : How much should the school charge for the Cards, Tags, Thank you notes and Value Packs?
A : Our standard recommended prices are based on what we have found popular with past PTA’s.  These are set out below.  However you can set the prices yourself depending on your parents.
Cards – £5 per pack
Gift Tags – £3 per pack
Thank you notes – £4.50 per pack
Value Pack- £7.50 per pack

Q : Do you only sell school cards or are other products available?
A : No, the childrens designs can also be produced on self adhesive gift labels and thank you note paper. We also sell a value pack which combines all of these.

Q : Do you print on the inside of the cards?
A : The inside of the cards is printed with a greeting set by the School Coordinator and must be the same on all cards in the same order.

Q: Is there a choice of greetings?
A: Yes, there is a choice of Merry Christmas and a Happy New Year or Season’s Greetings,
alternatively the inside can be left blank. If you would like a custom greeting this can be added for an additional 20p per pack.

Q: Is there a deadline to register and request templates by?
A : There is not a set deadline, however when we get fully booked we will turn off the function to request templates, this is typically around the end of October.

Q : How quickly are the templates sent out?
A : Once you have requested your templates these are posted out 1st Class within 48 hours.
Q : The school has run out of the children’s drawing templates. What do we do?
A : Just place an order for additional templates via your account panel.
Q : Do you accept children’s artwork which is not on one of your templates?
A : Sorry, all artwork MUST be on one of our templates. We are unable to process designs which are
not printed on one of our templates. Sorry!
Q : Can the schools submit artwork for cards for any occasion?
A : Yes, absolutely. We offer a custom greeting option, just adjust the greeting inside the card
accordingly.
Q : What drawing materials can the children use to create the artwork?
A : Our standard cards can only be produced from artwork that has used with any of the
following: felt tip pens, crayons or colouring pencils, no paint or stuck on items. If your school would
prefer to use paint or stuck on items your can add this to your project as an optional extra, however
please note that this increases the price of the cards by 50p per pack.
Q : How does the children’s artwork get to DigiPrint Christmas?
A : The School Coordinator is responsible for sending the completed artwork to our office. How you
send the designs is entirely up to you but we would recommend using the postal box we supply and
use a trackable courier service such as Royal Mail recorded delivery. We cannot be held responsible
for designs lost in the post on their way to our offices.
Q : Do you accept late artwork?
A : Yes. As long as we have not posted out your order forms we can add late artwork to your school.
If you have already recieved your order forms any late artwork will need to be submitted with a order
form when you place your order. Blank order forms will be available to download from your account
panel on the website.
Q : Once the templates are returned how long does it take to produce order forms?
A : Order forms will be produced and posted back to you within 7 Days of receiving the
templates. You will receive a email notification once your designs have been loaded onto our system.
Q : Can a child submit more than a single Christmas card design?
A : Only one design can be associated with a single child’s name.
Q: Do you send out sample cards?
A : No, we do not send out a sample card, however we produce personalised order forms with the
childrens design printed on the reverse. The parent will get the opportunity to view the design on the
order form prior to purchasing.
Q : Is there a deadline date for the school coordinator to submit pupil’s designs to you?
A : No, there is not a set deadline, however we need to receive your designs to process and send
your order forms out in excess of 4 weeks prior to you needing to receive the finished cards.
Q : Who should parents make their cheques payable to?
A: Parents make the cheques payable to the school, NOT to School Fundraising. The school/PTA is
responsible for collecting the payments/donations to the School. The order form will
include details of who cheques should be made payable to.
Q : A child’s name is spelt incorrectly on their order form, what can I do?
A : The parents will be invited to make the amendment on the order form and the School
coordinator can correct the name when placing the order online. If returning your order forms to our
office we will make any name corrections requested.
Q : Do you have to place the order online?
A : No, orders can be placed online by logging into you account and clicking place order.
However if you are not able to place the order online that’s not a problem, just post your order forms
back to us and we can process your order for you.
Q : Can the school place additional orders?
A : Yes. Additional orders will be accepted while your order is in the print que, however once your
order is being printed your account will be locked and no extra orders will be accepted.
Q : How long does delivery of the cards take?
A : Once you have placed your order it will take a maximum of 2 weeks to print and despatch. You
will receive status updates as your order progresses.
Q : When and how do we pay you?
A : You can either pay for your cards when placing your order by a credit/debit card or we can invoice
the PTA after delivery of your cards. Just choose the option you want at the online checkout.