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Parental Orders

If your parents are at the point of placing orders then this is the section for you.  We have tried to answer as many questions as possible that you might have during this stage of your project.

However if the answer to your question is not here then please get in touch either by email, telephone or Web Chat so we can help with your query.

Online Projects

Your online shop will be open from the moment that we despatch your personalised order forms to you.  At this stage, the parents can then order the products they want and pay the school for these.  We collect all payments on your behalf whilst parents are ordering.

Traditional Projects

All payments are made via your chosen payment method (which you specified when you completing your project setup). Most payments are made directly to the school or PTA via cheque, cash or in some cases parentpay.

If you have a parent who has lost their order form then you can either download a “Copy Order Form” from your online control panel and then either print it out or email it to you.  

If you are running an online project then you can view all of your children’s PIN codes from your account, so you could just send them their child’s PIN code.

If you are running an online project then you can view all of your children’s PIN codes from your account, so you could just send them their child’s PIN code.

You can even download the complete list of PIN codes either as a PDF or a CSV file.

Yes.  If you navigate to your online control panel then you can view all of your online orders as they come in.  You will be able to see who has placed an order and which items they have ordered.

Yes.  If you navigate to your online control panel you will be able to view a “Profit Summary” which will show you your current profit on your profit as orders come in.

Orders for traditional projects need to be placed by the project organiser via your online control panel.  The easiest method for placing an order is to use our Excel Order Spreadsheet.  The spreadsheet will be pre-populated with your child’s reference ID, names and classes and simply needs to have the quantities adding before uploading.

If you need to make any name or class changes they can also be performed by changing the names/classes in the spreadsheet prior to upload.

Online Projects


You can view a complete listing of all of your online orders from your control panel.

Traditional Projects

After uploading your Excel Order Spreadsheet and placing your order, you will be emailed an order confirmation once your order has been processed.  The confirmation will also summarise any name or class changes you have specified.  The confirmation will show all of the products that have been ordered along with your order total; If you need to make any alterations to your order once you have read your confirmation email, you will need to contact us ASAP before your order is sent to production.

Please wait until you have received all the students order forms back before you place your order as you will need to make one big bulk order. You must download a pre-populated spreadsheet from your online account which you can complete and save as you receive orders to then upload once all orders have been recorded.  You can place small additional orders as long as your order has not been locked for printing.  When your order is locked no further orders can be processed. You will receive an email to notify you once your order is locked.

Online Projects

The deadline for the closure of your online shop will have been set when you completed your project setup.  At the date of your shop closure, no more orders can be placed online by parents.

Traditional Projects

We would encourage you to upload your Excel Order Spreadsheet as soon as possible after receiving your final parental orders.  It takes up to two weeks to print your order so the sooner you place it, the earlier you will receive your items.  Our absolute deadlines for the receipt of orders can be found on our website.

Online Projects

No payment is due to us.  We have collected all the funds on your behalf so we will issue a fundraising cheque to you.

Traditional Projects

Once you have placed your bulk school order with us, you will be invoiced to then make payment.  By this point you will have already collected all of the money from parents.

When your order is generated, you will be emailed a copy of the invoice as well as being sent a printed copy with your completed items. The invoice can also be viewed online by logging into your account. Payment must then be made within 30 days.

Payment can be made via BACS transfer, by sending a cheque or by calling our office and paying by card.

Hungry for more information?

Getting Started

Requesting information, prices, process, creating your project, pricing....

Create Drawings

What's allowed, tips and tricks, sending back your drawings, adding artwork to your project...

Order Forms

Project Setup, lost order forms, name and class changes, scanning queries...

Parental Ordering

How parents place orders, viewing orders,
online ordering, Excel uploading....


Printing and delivery timescales, your order packaging, resolving problems with orders...

Payment & Profits

Invoices, payments, profits, summaries and all that jazz!