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Drawing Templates

HOW DO YOU SET UP A NEW PROJECT IF YOU ARE AN EXISTING CUSTOMER?
If you are a previous customer you will already have an account with us so there is no need to register. To set up a new project you just need to log in to your account, if you cannot remember your .........

HOW DO YOU REQUEST EXTRA DRAWING TEMPLATES?
If you need any additional templates these can be requested via your online account. You will need to log in and select your current project, your account will then show you at which stage your project is currently at, if you are at stage 1 you can reques .........

WHAT MATERIALS CAN BE USED TO COMPLETE THE DRAWING TEMPLATES?
Children can use pens, pencils and crayons as standard, for no extra cost. However if you would like the children to use paint, charcoal or stuck on items we can still process these however there is a hand scanning fee. Any templates that use pens and .........

DO YOU HAVE ARTWORK GUIDELINES?
All templates have a tips and tricks section which gives advice on how to use the template, we also have an artwork guideline which can be downloaded from your online account.

-All artwork must be completed on our templates.
-Artwork can .........

WHEN DO TEMPLATES NEED TO BE SENT BACK BY?
All templates need to be received back at our offices by Wednesday 7th November 2018.
Any artwork received after our deadline date may not be processed, if we are able to process the templates there will be a late artwork fee of £45 applied to your i .........

WHAT DO YOU DO WHEN YOU HAVE RECEIVED THE DRAWING TEMPLATES?
If you have received your drawing templates (any requests made prior to or during the summer holidays will be sent the 1st week in September) you are ready to start your project.

- Please keep the postal box/envelope that you templates arrived in .........

I AM READY TO SEND MY TEMPLATES BACK, WHAT SHOULD I DO NOW?
If all of your templates have been completed you need to post these back to us for processing. Please use the postal envelope or box that your templates were sent out in to return you completed drawing in. The box contains a check list detailing all you n .........

DO TEMPLATES NEED TO BE RETURNED ALL TOGETHER OR CAN THEY BE SUBMITTED IN BATCHES?
Templates need to be returned to our office in bulk, we cannot process these in batches. To avoid delays to your order forms being sent back to you it is advisable to send your templates back once you have collected all of the completed artwork.
CAN MORE THAN ONE CHILD COMPLETE THE SAME TEMPLATE?
If siblings wish to share a template they can that’s not a problem, however please ensure both names and classes are written on the template. We cannot combine templates, if siblings wish to share then their artwork must be completed on one template.
HOW LONG WILL IT TAKE FOR ORDER FORMS TO BE SENT OUT?
Once we have received your templates you will be notified via email. Your templates are then scanned in a processed to create your order form, it takes around 7 working days from receipt of artwork to despatch your order forms. Your order forms will then .........

WHAT CAN I DO IF I HAVE ADDITIONAL ARTWORK TO SEND IN?
If you have already submitted your templates and need to send in extra artwork we can still process this that’s not a problem. If you post in any extra templates we will process these and add them to your project, once the artwork has been added you wil .........



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