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Order forms and Ordering

HOW DO PARENTS PAY FOR ORDERS?
All payments are made via your chosen payment method. We do not take payment from parents directly. When you complete your online project set up you will have to specify how payment is to be made. Most payments are made directly to the school or PTA via c .........

ARE PARENTS GIVEN AN ORDER DEADLINE?
When you complete your online project set up you will be asked to submit an order deadline date. The date you select will be printed on all of your order forms to notify parents when they need to return their order by. The date printed is set by you; howe .........

DO ALL ORDERS HAVE TO HAVE THE SAME DETAILS PRINTED ON THE CARDS?
All orders for your project will be printed with the same details printed on the reverse of the cards as well as the same information printed on the mugs. Unfortunately we cannot alter the information that is printed on an individual order basis, all deta .........

HOW IS PAYMENT MADE?
Once you have placed your bulk school order with us you will be invoiced to then make payment, by this point you will have already collected all of the money from parents. When your order is generated you will be emailed a copy of the invoice as well as b .........

DO THE PARENTS RECEIVE A SAMPLE CARD PRIOR TO ORDERING?
We do not send out individual sample cards. Parents will receive a personalised order form. The order form will be printed with their child’s name and class and will have a picture of their child’s design on the reverse.
WHAT HAPPENS IF THE NAME IS SPELT INCORRECTLY ON THE ORDER FORM?
If the name or class is incorrect on the order form there is section to amend this. To request a correction to a name or class the parent just needs to fill in the box on the order form, any corrections are then made before the order is processed.
If .........

IF A CHILD MISPLACES THEIR ORDER FORM CAN A DUPLICATE BE ISSUED?
Via your online account you can request a copy order form for any child that has submitted artwork. Once logged into your account and current project there is a section called ‘copy order forms’ this tab loads a list of all the children that have subm .........

WHEN DO THE ORDER FORMS NEED TO BE RETURNED?
All orders need to be placed by our last order deadline date of 30th November 2018. The order forms will have been pre printed with the deadline date you set parents for ordering, once you have received all your orders back you can place your order online .........

WHAT IS THE DEADLINE FOR PLACING ORDERS?
To ensure all order are despatched before the end of term all orders need to be placed online or order forms received at our offices on or before Friday 30th November 2018. We will cease to accept orders after our deadline date. Please note it can take up .........

SOME ORDERS NEED THE NAME AND CLASS INFORMATION AMENDING CAN THIS BE ALTERED?
We try to record the name and class information as accurately as possible, however sometimes mistakes happen. There is a box on the back of the order form for parents to amend any names or classes that are incorrect. If you are placing your order online y .........

CAN I UPDATE THE CLASS NAMES?
If you need to edit the name of an entire class or add a new class you can update this via your online account. You need to log in, select your project and then click on 'Class Editor'.
I HAVE AN IMAGE THAT NEEDS ROTATING, CAN THIS BE UPDATED?
If an image is the wrong orientation this can be rotated prior to printing via your online account.
DOES THE ORDER NEED TO BE PLACED IN ONE GO OR CAN I MAKE MULTIPLE ORDERS?
When you are ready to place your order you will need to make one bulk order. If you are ordering online then there are two options for how your place the order, you can download a pre populated spreadsheet which you can fill out and save as you receive or .........

HOW DO I PLACE THE ORDER?
There are two ways to place your order. The quickest and often easiest method is to place your order online via your online account. All orders placed online will receive a 5% discount which is deducted from the order total. Ordering online saves time as .........

WILL I BE SENT A RECORD OF ALL THE ORDERS PLACED?
You will be emailed an order confirmation once your order has been processed. You will be send the same confirmation regardless of whether you place your order online or post your order forms back. The confirmation will show all of the products that have .........



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